Question 1

How is Marx Media different from freelancing sites?

Accepted Answer

On freelancing sites, you hire someone and manage them entirely on your own. If they go quiet, miss shifts, or underperform — that's your problem to deal with. With Marx Media, we recruit, onboard, and manage your remote staff for you. Our agents are accountable to us, which means consistent standards, real performance reporting, and a replacement guarantee if something isn't working. You get the output of a great team without the burden of running one.

Question 2

What if my agent is not performing?

Accepted Answer

We handle it. Marx Media monitors daily attendance and performance. If an issue arises we address it directly and communicate the resolution to you. If a replacement is needed we manage that within 5 business days at no additional recruitment cost.

Question 3

How much does it cost?

Accepted Answer

Pricing depends on the role, hours, and which service tier fits — Recruit, Build, Scale, or Custom Solutions. One invoice, no salary breakdowns, no hidden fees. Book a discovery call and we will give you a specific quote.

Question 4

How long until my agent starts?

Accepted Answer

Most clients have a confirmed placement within 5-7 business days of the discovery call. Our target is always 14 days from first call to go-live.

Question 5

What countries do you work with?

Accepted Answer

We work with businesses globally — strong focus on Australia, New Zealand, USA, United Kingdom, and Canada. Billing in your local currency.

Question 6

Are your agents fluent in English?

Accepted Answer

Yes. Every candidate goes through English communication screening. We place only agents who can represent your business professionally on calls, in writing, and in all client-facing interactions.

Question 7

Who manages the agents day to day?

Accepted Answer

Marx Media does — under our Build and Scale tiers. You receive regular performance reports but you do not manage attendance, escalations, or schedules. Under the Recruit tier you manage directly with our support during handoff.

Question 8

What roles do you place?

Accepted Answer

Most placed: Appointment Setters, Customer Service Representatives, Sales Development Representatives, and Receptionists. We also place Healthcare VAs, Administrative Support, Lead Generation Specialists, and Cold Callers.

Question 9

What happens when I want to add more agents?

Accepted Answer

Once you are happy with your first placement, adding more follows the same process but faster — we already know your business. Many clients start with one and scale to a full team within 6 months.

Question 10

Do you offer a replacement guarantee?

Accepted Answer

Yes. If your agent leaves or is not performing we replace them within 5 business days at no additional recruitment cost. Terms discussed on the discovery call.

Everything You Need to Know Before the Call

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